The AI support engineering agent
Resolve more tickets, faster, with an AI agent that uses its own computer to investigate technical issues end-to-end.
Scale your support engineering capacity without scaling headcount.
Our AI handles the entire workflow for complex technical issues —
from first response to resolution.
Interact with customers
Hit your response time SLAs with a conversational AI that can collect the necessary information from the customer immediately. No more back-and-forths that take days.
Investigate root causes
Save your support engineers hours every day with an AI that can investigate, reproduce, and root-cause technical issues using its own computer in the cloud.
Resolve issues faster
Anytrace manages the full ticket lifecycle by creating investigation reports for your engineering team, tracking the issue until completion, and updating the customer along the way.
Integrations with your entire stack
If an engineer can use it, so can Anytrace. Connect to help desks, runbooks, developer infrastructure, ticketing systems, support channels, and knowledge bases.
Enterprise-Grade Security
Each agent operates in its own secure cloud environment with read-only access to your development infrastructure. We’re building Anytrace to be compliant with enterprise standards from day one.
In Progress
On the Roadmap
Become a design partner
We're currently onboarding a limited number of design partners. As a design partner, you'll receive dedicated onboarding and a direct role in shaping our roadmap.
Pro
- Up to 5 concurrent agents
- Dedicated onboarding
- Unlimited seats
Enterprise
Everything in Pro, and:
- SAML SSO
- Custom concurrent agent limits
- Uptime & support SLAs
- Roadmap & feature prioritization